At Fright House, we strive to provide high-quality Halloween costumes, accessories, and décor. Due to the nature of our products, all sales are considered final.
Costumes & Clothing
For hygiene and quality assurance reasons, we do not accept returns or exchanges on costumes, clothing, wigs, masks, or accessories once they have been delivered.
Because these items are worn close to the body, we cannot verify whether they have been worn, used, altered, or exposed to smoke, odors, pets, or other conditions. To protect all of our customers, these items cannot be restocked or resold.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We'll review the situation and work with you to provide an appropriate solution.
Order Cancellations
Orders may only be canceled before they begin processing. Once an order has entered processing or has shipped, it cannot be canceled.